Frequently asked questions

1. When will I receive my order?

All orders are shipped within 3 to 5 working days.

2. Why is my design smaller than I expected?

We employ advanced techniques and state-of-the-art technology to deliver optimal outcomes for you. The ideal field size is H395xW355mm, and if your artwork’s resolution meets our standards, we will print it at this size.

However, please note that the printable area on the product you select might limit us, and in such cases, we will resize your artwork accordingly. For instance, a small lady’s garment might not have enough space for the standard field size, requiring us to adjust it proportionately.

In any case, our commitment remains to deliver excellent results that you will be pleased with.

3. How is my order shipped?

We use Royal Mail and Parcel Force, with a next working day service. Unfortunately all carriers are currently taking longer to deliver our orders than we are expecting.  This appears to be a nationwide issue and we are working hard with our partners to find a solution.

4. Do I need to be in to receive my order?

While we highly recommend customers to be present for the scheduled delivery, we understand that it might not always be feasible. For single-order T-shirts, we ensure they are packed to fit through a standard letterbox, making it easier for them to be delivered.

However, larger orders, such as multiple t-shirts or hoodies, cannot be accommodated in a traditional letterbox.

Alternatively, during the checkout process, you have the option to provide an alternative delivery address where someone will be available to receive your order.

To keep you well-informed, you will receive your tracking details the day before the scheduled delivery. These details will hopefully allow you or someone to be there to receive your order.

5. Can I return my order for a refund?

All our printed products are made especially for you and cannot be returned unless they are faulty or have been printed incorrectly.

6. Can I cancel my order?

We use a very fast process for producing printed products you select and once the order has been accepted by us and you receive an order acknowledgement the order cannot be cancelled.

7. What payment methods do you accept?

All the main debit and credit cards, including Apple Pay. Google Pay and PayPal.

8. How much is the delivery charge?

Our prices are inclusive of our shipping charges.  Please note that there are certain restrictions on which areas can benefit from free shipping.

9. Do you ship to other countries?

We are currently shipping to the UK only.

10. I want to use artwork I’ve found on the Internet, is that okay?

To ensure compliance with copyright regulations, we may ask you to verify and provide proof of rights to use the images or fonts you ask us to print. If proof is needed we may temporarily place the order on hold until verification is completed. This ensures that intellectual property rights are respected throughout the printing process. We appreciate your understanding and cooperation in this matter to maintain a legal and respectful approach to creating your custom products. Should you have any inquiries or need assistance, our team is here to help you every step of the way.

11. You cannot not use artwork that belongs to someone else without their express permission.

Examples of artwork that you can not use, please note this is not a complete list.

If you do ask us to print something that does not belong to you and in error, we complete the order there may be repercussions. The owner of the intellectual property may sue us and in accepting your order you accept full responsibility and release and indemnify us against all action and any and all associated costs, including our legal and out of pocket expenses.

If you have used artwork that doesn’t belong to you we may share your personal information with relevant parties or organisations.